SERVICE WITH A SMILE

Through this 2-day course, learn how to render exemplary service, deal with difficult situations and come trumps up as a service professional with tools based on Emotional Intelligence

 

• Creating good first impressions: dress, body language, tone of voice, greetings, & more

• Use emotional intelligence to build trust & confidence with customers

• Delighting your customers

• Develop a comprehensive understanding of your customers

• Listening carefully to your customers in order to acquire feedback

• Develop professional communication skills, transmitting a positive attitude through voice, appearance, body language, and energy level

• Create win-win situations and exceed customer expectations

• Developing a “never say no” positive attitude

• Improve overall confidence

• Winning over difficult customers

• Learn to be flexible and respond to unforeseen circumstances with ease and grace

• Develop phone presence & telephone skills